Refund policy

Return Eligibility

Eligible items may be returned within 7 days of receiving your order. Items must be unused, unworn, in their original condition, and include all original tags and packaging. 

Hygiene Policy

For hygiene and safety reasons, panties, bras, lingerie sets, bodysuits, babydolls, stockings, and intimate apparel are non-returnable, non-exchangeable, and non-refundable unless received incorrect, damaged, or defective. 

Request a Return

Contact our customer support team within 7 days of delivery and provide your Order Number, product details, reason for return, and supporting photos where applicable. 

Return Authorization

Approved returns will receive a Return Authorization (RA) Number and detailed return instructions. Returns sent without authorization may not be accepted. 

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect. We recommend using a trackable shipping service. 

Refund Process

Once the returned item is received and inspected, approved refunds will be issued to the original payment method used during checkout. 

Processing Time

Please allow up to 10 business days for your refund to appear in your account after the refund has been approved and processed. 

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos of the product and packaging for prompt assistance. 

Final Sale Items

All intimate apparel products marked as Final Sale cannot be returned, exchanged, or refunded unless they arrive damaged or defective.