🚚 Shipping Policy
At Intimatique, we strive to provide a seamless and luxurious shopping experience. Below you'll find everything you need to know about our shipping process, delivery timelines, and order tracking.
📦 Shipping Methods
We offer reliable shipping options to ensure your order reaches you safely and efficiently. Available shipping methods will be displayed during checkout based on your location.
💳 Shipping Costs
Shipping charges are calculated based on your delivery location, order value, package weight, and selected shipping method. The final shipping cost will be displayed at checkout.
⚙️ Order Processing
Orders are typically processed within 1–2 business days. During peak sales periods, festive seasons, or holidays, processing times may be slightly longer.
🚚 Standard Delivery
Standard shipping generally takes 3–7 business days depending on your delivery location and courier service availability.
⚡ Express Delivery
Expedited shipping options, where available, typically deliver within 1–3 business days after dispatch.
📍 Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number and shipment details.
📧 Shipping Updates
We keep you informed throughout the shipping process. Tracking updates are sent via email so you can monitor your package in real time.
📦 Missing Orders
If your package has not arrived within the estimated delivery timeframe, please contact our customer support team so we can investigate and assist you promptly.
🔧 Damaged Orders
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photographs of the product and packaging for a quick resolution.
🌎 Delivery Coverage
We currently ship to a wide range of locations. Delivery availability and timelines may vary depending on your destination and local courier services.
💖 Thank You for Choosing Intimatique
We are committed to delivering exceptional service, discreet packaging, and a premium shopping experience. If you have any questions regarding shipping or your order, our support team is always happy to assist.
