↩️ Return & Refund Policy
At Intimatique, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with your order, we're here to help. Please review our Return & Refund Policy below.
📦 Return Eligibility
Eligible items may be returned within 7 days of receiving your order. Items must be unused, unworn, in their original condition, and include all original tags and packaging.
⚠️ Hygiene Policy
For hygiene and safety reasons, panties, bras, lingerie sets, bodysuits, babydolls, stockings, and intimate apparel are non-returnable, non-exchangeable, and non-refundable unless received damaged or defective.
📝 Request a Return
Contact our customer support team within 7 days of delivery and provide your Order Number, product details, reason for return, and supporting photos if applicable.
🔖 Return Authorization
Approved returns will receive a Return Authorization (RA) Number and detailed return instructions. Returns sent without authorization may not be accepted.
🚚 Return Shipping
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect. We recommend using a trackable shipping service.
💳 Refund Process
Once the returned item is received and inspected, approved refunds will be issued to the original payment method used during checkout.
⏳ Processing Time
Please allow up to 10 business days for your refund to appear in your account after the refund has been processed.
📸 Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos of the product and packaging for prompt assistance.
❌ Final Sale Items
All intimate apparel products marked as Final Sale cannot be returned, exchanged, or refunded unless they arrive damaged or defective.
🚫 Order Cancellations
Orders may only be cancelled before they are processed or shipped. Once dispatched, orders cannot be cancelled and will be subject to this policy.
💖 Shop With Confidence
At Intimatique, we are committed to providing a secure, seamless, and luxurious shopping experience. If you need assistance, our support team is always here to help.
